Refund & Cancellation Policy
All payments are transferable and fully refundable up to 2 working days* (48 hours) prior the appointment.
Provided we are given sufficient notice of cancellation, a full refund will be arranged within 5-14 working days.
If another appointment is made, the amount paid may be transferred to secure it.
Please telephone 07787 424 832 or e-mail to reschedule or cancel your appointment.
An example of sufficient notice of cancellation:
An appointment is arranged for 11 a.m. on Monday. It can be cancelled free of charge any time before 11 a.m. on Thursday the week before.
Cancellations at short notice and missed appointments are charged in full:
£90 for a mediation information and assessment meeting,
a minimum of one hour fee of £120 for a mediation session,
only non-attending party will be charged.
This Policy does not affect your statutory rights.
*Working days: 9 a.m. - 5 p.m. Monday to Friday.