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Refund & Cancellation Policy

Mediation appointments:

If an arranged mediation appointment becomes inconvenient or you are unable to attend, please notify us as soon as possible but in any event at least 2 working days* (Monday to Friday) in advance.


Where we have not received notification of a cancellation within 48 working hours, we retain the right to charge the non-attending party the full cost of the appointment.


All payments are transferable and fully refundable up to 2 working days* (48 hours) prior the appointment.

Provided we are given sufficient notice of cancellation, a full refund will be arranged within 5-14 working days.

Please e-mail to reschedule or cancel your appointment. 


An example of sufficient notice of cancellation:
An appointment is arranged for 11 a.m. on Monday. It can be cancelled free of charge any time before 11 a.m. on Thursday the week before. 

This Policy does not affect your statutory rights.

*Working days: 9 a.m. - 5 p.m. Monday to Friday.

Head office: 

JR Family Mediation

Brookfield House

193-195 Wellington Road South


Greater Manchester



All enquiries 

Freephone: 0800 6122 808

Mobile:       0778 7424 832



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